Owners and licensees of elevators in residential buildings and long-term care homes must report outages. Here are FAQs for elevator users. Users of elevators in residential buildings and long-term care homes sometimes have questions about the reporting of elevator outages lasting more than 48 hours.
Here are the questions most frequently asked by elevator users about elevator availability.
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How does reporting outages enhance elevator safety for users?
The data from the elevator outage reports help TSSA and the Ontario Government better understand the frequency, volume of outages and the factors surrounding their occurrences. This information will inform and shape future regulatory decisions relating to elevators.
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The elevator in my building is out of service. Why can’t I find it on TSSA’s website?
The website does not show real-time information about elevators that are out of service. The regulation requires elevators that were out of service for 48 hours or longer to be reported to TSSA within 30 days after they have been returned to service.
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The elevator in my building is out of service. How do I report it?
Elevator outages can only be reported by the elevator owner after the elevator has been returned to service. TSSA’s website does not allow elevator users to report outages.
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The information on the TSSA website does not show that my elevator was out of service. How do I report this omission?
Elevator owners are required to report elevator outages within 30 days of the elevator being returned to service following an outage of 48 hours or more. If you believe that the elevator in your building was out of service for 48 hours or longer and it has been more than 30 days since the elevator was returned to service, you are encouraged to contact your elevator owner and ask them to report the outage.