February 28, 2025

As Ontario’s public safety regulator, the Technical Standards and Safety Authority (TSSA) is committed to enhancing safety across the province. With TSSA operating as a not-for-profit regulator, we set our fees on a cost-recovery basis that reflects the true cost of providing public safety services. 

TSSA has made significant progress in achieving cost recovery across its lines of business while pursuing efficiencies within the organization. This allows TSSA and our regulated communities to focus on what matters most—reducing the potential for harm. Over the past decade, despite a growing population, we’ve seen a decline in permanent injuries and incident rates within TSSA-regulated sectors—a positive outcome that highlights the success of our collaborative approach to enhancing public safety. 

TSSA reviews fees annually to ensure we can adequately fulfill our regulatory responsibilities. TSSA determined that an inflationary fee increase is required across all sectors to continue recovering costs incurred to deliver TSSA's safety mandate, while considering service delivery value for stakeholders. 

Fee increase of 3.8% for all safety programs 

Effective May 1, 2025, TSSA will increase the fees for the Elevating Devices, Amusement Devices, Ski, Fuels, Boiler and Pressure Vessel and Operating Engineers programs by 3.8%. This level of adjustment aligns with the 3.8% average Consumer Price Index inflation rate for Ontario reported for 2023. Over the last several years, TSSA's fee increases have been less than the average rate of inflation. 

TSSA Client Portal: Our services at your fingertips 

TSSA continues to drive improvements to enhance our services and deliver greater efficiencies. The TSSA Client Portal, launched last year, was developed for this purpose. Through this digital platform, customers can easily create and update account information, view exam results, pay outstanding invoices, submit applications online, and more. Additional functionality and services will be added to this platform to further enhance your experience with us. Visit our portal at clientportal.tssa.org. 

General reminders: The steps to minimize your fees 

TSSA has already adopted a streamlined fee structure that charges fixed fees for safety administration and oversight. Additional billing for inspections occurs when more than one follow-up inspection is required due to non-compliance. Customers with a good safety record can avoid additional charges for repeated follow-up inspections. To comply with regulatory obligations and save costs, customers are encouraged to take the following steps: 

• Follow all safety regulations and codes. 
• Make sure your workers have the appropriate training and the certifications or licences that apply to them. 
• Provide ongoing safety training and education for your workers. 
• Make sure all required documentation is in order. 
• Provide any support needed for the TSSA to complete a field inspection. 
• Plan so you do not pay additional fees for rush services. 
• Keep your authorizations (licences, permits, registrations, certificates) current and pay for them before the expiry date to avoid late payment fees. 
• Provide at least three business days' notice to TSSA when cancelling or rescheduling an inspection you initiate to avoid cancellation fees. 
• Keep your contact and device information up to date. 

Paying your fees 

TSSA accepts credit card payments for invoices through TSSA's Client Portal. 

Applications must be submitted and paid for in advance through TSSA's Prepayment or Client Portal depending on the type of application. 

Sign up for paperless invoicing at www.tssa.org/paperless-invoicing. 

For more information, please visit www.tssa.org/fees. 

TSSA appreciates your continued partnership and understanding. Should you have any questions or require further information, please contact us at 1-877-682-8772 or customerservices@tssa.org. 

Please note the TSSA Client Portal will be undergoing scheduled maintenance on:

Date: Friday, January 31, 2025
Time: 4:00 PM to 11:59 PM

During this period, the portal will be temporarily unavailable. To ensure uninterrupted service, please complete transactions initiated on January 31, 2025 before 4:00 PM.

We apologize for any inconvenience this may cause as we make these system enhancements. 

TSSA clients should continue to pay invoices & download authorizations through the Client Portal. 

Canada Post resumed operations on December 17, 2024. The delivery of paper invoices and mailed authorizations may be delayed as the postal service works through the mail and parcels trapped in the system since the strike began on November 15 on a first-in, first-out basis. 

Regulated clients should continue to log into the Client Portal to pay invoices on time to maintain licenses and registrations and download statements and authorizations. 

Clients can also: 

• Sign up for paperless invoicing through the TSSA Client Portal; and 
• Log into the TSSA Client Portal to pay invoices and download licenses, certificates and other authorizations,
• Use the TSSA Client Portal to submit most applications, including most BPV engineering applications. Please use the Prepayment Portal for elevating and fuels engineering applications or services not offered on the Client Portal. 

For more information, visit www.tssa.org or contact TSSA by email at customerservices@tssa.org. 

Technical Standards and Safety Authority (TSSA) held its 2024 Annual Public Meeting (APM) and Safety Awards Presentation on September 19 in Toronto. 

Chair of the Board of Directors, RJ Falconi, remarked on TSSA’s transformative journey over the past six years which has led to solid footing for the years to come, highlighting collaborative safety achievements from the past year and outlining its priorities for the coming year. He welcomed the new leadership of Glen Padassery who succeeded Brian Chu as Vice-Chair, introduced all the members of TSSA’s Board of Directors including new Board member Ray Mantha and acknowledged Angela Byrne, outgoing Safety Risk Officer, for her dedication to public safety over the past five years.  

Falconi also welcomed Ontario’s Minister of Public and Business Service Delivery and Procurement, Todd McCarthy, who graciously attended to address the audience and thank the TSSA team for its dedication “ to upholding Ontario's peace of mind.”

Bonnie Rose, TSSA’s President and CEO, provided an update on the progress TSSA has made in the first year of its new Strategic Plan. She also explained key areas of focus for the current fiscal year. Bonnie acknowledged the Executive Leadership Team (ELT), Statutory Directors, Chairs of TSSA’s Advisory Councils and the entire TSSA team for their ongoing commitment to public safety. Bonnie and the ELT welcomed and addressed questions from the audience (live and virtual).

The meeting concluded with the presentation of TSSA’s Safety Awards 2024, honouring Andreas Tanzer and Modern Niagara Group Inc. as recipients of the Legacy and Impact awards, respectively.

Watch the video recording of the APM live event.