The Technical Standards and Safety Authority (TSSA) is responsible for administering technical safety regulations and providing oversight for elevating devices, amusement devices, ski lifts, boilers and pressure vessels, fuels and operating engineers. As part of our commitment to enhancing safety outcomes and operational efficiency, TSSA regularly reviews its fee structures to reflect the true cost of maintaining public safety services.
In pursuit of these goals, effective November 4, 2024, TSSA will be introducing two new fees: a Late Payment Fee for licences and other authorizations and an Inspection Appointment Cancellation Fee. These fees are aimed at encouraging timely compliance, reducing regulatory costs, and optimizing resource deployment for inspections.
Late Payment Fee
All regulated entities must have a valid authorization to operate. Timely renewal of authorizations by individuals and organizations is essential to ensuring safety. While 80% of TSSA customers renew their authorizations on time, overdue renewals result in additional oversight costs and pose potential safety risks to the Ontario public. The Late Payment Fee is intended to encourage on-time authorization renewals and reduce regulatory costs.
The Late Payment Fee, as follows, will be charged on a simple, flat fee basis, due only when invoices are paid after the due date.
Authorization Type | Late Payment Fee |
Individuals (certificates) | $50 per expired renewal |
Organizations or Devices (e.g. licences, contractor registrations) | $75 per expired renewal |
Paying Your Invoice
Paying your authorization renewal invoices on or before the expiry date is the best action to avoid the Late Payment Fee. Invoices are sent 60 days before they are due. Please remember it is each authorization holder’s responsibility to keep your contact information up to date with TSSA. Please visit TSSA’s new client portal at https://clientportal.tssa.org and sign up if you have not already. Once in the portal, please verify your contact and mailing information to ensure you are receiving your renewal notices and authorizations. TSSA’s new client portal makes it easy to pay invoices and renew your authorizations.
Inspection Appointment Cancellation Fee
As a regulator, TSSA conducts inspections to ensure that organizations are following safety regulations. When inspections are cancelled by customers on short notice, it leads to inefficiencies and additional costs. To reduce the occurrence of short-notice cancellations, TSSA is introducing an Inspection Appointment Cancellation Fee. The fee will apply to cancellations initiated by customers with 2 business days or less notice. The cancellation fee will also apply if a scheduled inspection can not be completed because a customer is not ready for the inspection.
Cancellation Type | Cancellation Fee |
Cancellation or rescheduling one or two business days prior to scheduled inspection date | 1 hour labour rate ($147 - $192, subject to the regulated industry) |
Same day cancellations or customer not ready | Full inspection fee ($163 - $1,591, depending on the inspection type) |
To avoid the cancellation fee, please plan ahead and contact TSSA to cancel or reschedule an inspection at least three business days in advance. Notice of cancellation of an appointment must be sent using the following email addresses:
Boilers & Pressure Vessels / Operating Engineers: inspectionscheduling@tssa.org
Fuels: fuelsinspection@tssa.org
Elevating Devices / Amusement Devices / Ski Lifts: edadinspection@tssa.org
Improving Compliance and Collaboration for a Safer Ontario
The Late Payment Fee and Inspection Appointment Cancellation Fee are being implemented to enhance compliance and foster collaboration in ensuring public safety. To ensure compliance and avoid unnecessary costs, we encourage customers to keep their contact information up to date and renew authorizations promptly. Please plan ahead and provide advance notice if you need to cancel an inspection.
Thank you for your continued commitment to safety and collaboration.
For further information or assistance, please contact TSSA's Customer Contact Centre at:
Tel: 289-695-3053
Toll-free: 1-877-682-8772
Email: customerservices@tssa.org
Attend the Technical Standards and Safety Authority’s 2024 Annual Public Meeting (APM) and Safety Awards Presentation.
TECHNICAL STANDARDS AND SAFETY AUTHORITY
Livestream Details: https://live.webcastcanada.ca/go/240919tssaapm
Date: September 19, 2024 (Thursday), 3 PM EST
Venue: Marriott Hotel (Salons A, B, C), 901 Dixon Road, Toronto, ON
The APM will be recorded and available on TSSA’s website shortly after the event.
Click to read the agenda.
Check out the latest updates in the May/June 2024 issue of the Safety Dispatch e-newsletter, your source of safety news and initiatives across TSSA’s regulated sectors. Keep your fingers on the pulse of safety developments.
Highlights of this issue include:
- Save the Date: TSSA's Annual Public Meeting & Safety Awards Presentation
- New Client Portal Transforms Customer Experience
- Elevator Contractor Fined $300,000 For Safety Violation During Elevator Installation
- Report Elevators Out of Service for More than 48 Hours
- Ride Smart This Summer with These Safety Tips
- Presentation Slides for Inflatable Industry Training
- Seeking Feedback on Oil & Gas Pipeline Systems Code Adoption Document 2024
- TSSA Presented at HRAI Chapter
- Have Your Annual Inspection Report Ready for Periodic Inspections
- “Light it Right: Light it Up…” BBQ Safety Campaign
- Webinar on Submitting Boilers & Pressure Vessels Engineering Applications
- Verification of the Operating Status of Unverified BPVs Underway
- Report Regulated Boilers & Pressure Vessels Used for Agricultural Purposes
The Technical Standards and Safety Authority (TSSA) is ushering in a new era of convenience and efficiency for its regulated clients with the official launch of the TSSA Client Portal. The innovative platform, unveiled today, consolidates TSSA’s online services into a user-friendly interface, streamlining processes and enhancing accessibility.
The TSSA Client Portal provides access to the highest-volume applications and offers a suite of self-serve capabilities empowering regulated clients to conduct a range of online transactions directly and update their business information as needed.
“At TSSA, we are committed to leveraging technology to provide our regulated clients with convenient and efficient solutions,” says TSSA President and CEO Bonnie Rose. “The launch of the Client Portal represents a significant milestone in our ongoing efforts to modernize our systems and make it easier for our clients to do business with us so that they can focus on what matters most – managing safety.”
Key features of the Client Portal include automated functions that remove manual processing where possible to speed up servicing time and improve overall efficiency. Additionally, Client-portal applications provide clearer instructions on the information that TSSA requires to provide the service, which ensures a more seamless experience from start to finish. Watch the video about the Client Portal.
Portal Functionalities
Regulated clients can use the TSSA Client Portal to do the following:
- Create and update accounts
- Submit an exam request
- View exam results
- View issued orders
- Submit and pay for applications
- View inspection reports and permits, licences or certificates
- Pay a TSSA invoice (account setup not required)
Furthermore, the Client Portal offers direct access to the online submission of TSSA’s highest-volume applications with the ability to submit supplementary documentation where required.
To get started with the TSSA Client Portal, all customers are required to sign up as new users.
- Existing clients must link to their existing TSSA account (Existing users should not create a new account).
- New clients need to create a new account.
Step-by-step instructions can be found on the Training web page. Additionally, organizations are reminded that unique email addresses are required for each user – access to the Portal is not permitted for users sharing a single email address.
For assistance or inquiries regarding the Client Portal, customers can contact TSSA’s Customer Contact Centre at 1-877-682-8772 or refer to the self-help resources on TSSA’s website.
Check out the latest updates in the March/April 2024 issue of the Safety Dispatch e-newsletter, your source of safety news and initiatives across TSSA’s regulated sectors. Keep your fingers on the pulse of safety developments.
Highlights of this issue include:
- Nominations Open for TSSA's 2024 Safety Awards
- TSSA Garners Safety Excellence Recognition for Third Straight Year
- Unveiling Soon…The New TSSA Client Portal
- Mark Your Calendar: Virtual Training for the Inflatable Industry
- Prevent Elevator Doors from Closing on Passengers
- 60-Day Public Review of CSA B149.1:25 Natural Gas & Propane Installation Draft Code
-Seeking Your Feedback: Compressed Gas Code Adoption Document (CAD) 2024
- Fraud Prevention Month: Combatting Trunk Slammers
- Report Regulated Boilers & Pressure Vessels Used for Agricultural Purposes
TSSA is seeking your feedback on two proposed fees: Authorization Late Payment Fee and Inspection Cancellation Fee.
TSSA’s fee structure does not currently include an authorization late payment or inspection cancellation fee. The introduction of these fees will encourage customer compliance, improve safety, efficiency and expediency in delivery of customer-initiated inspection services.
The opportunity to provide feedback will be open until Tuesday May 21, 2024.
TSSA will review and consider stakeholder feedback, and follow-up with respondents on the outcome of the consultation.
TSSA appreciates your time and attention in providing your input.
The consultation is now closed.
Toronto, ON, April 17, 2024 – The Technical Standards and Safety Authority (TSSA) is proud to announce that it has been honoured by Canadian Occupational Safety (COS) magazine with a 5-Star Safety Cultures Award for the third straight year. This award recognizes Canadian organizations that consistently demonstrate their commitment to fostering a strong safety culture.
“TSSA is a safety culture leader, both internally and externally, as it helps organizations in Ontario meet the highest safety standards,” said Shane Mercer, Senior Journalist, Canadian Occupational Safety. TSSA should be celebrated for its devotion to creating resilient safety cultures that help protect workers in many sectors of the economy.”
Nominated by COS magazine, TSSA was shortlisted as a finalist for the award following a comprehensive submission outlining its internal safety initiatives. In the next qualifying round, a cross-section of TSSA employees participated in a safety culture satisfaction survey, resulting in an overall satisfaction rating exceeding 75 percent.
TSSA has been on a transformative journey since 2018, transitioning into a modern Outcome-Based Regulator that harnesses data insights to better target safety risks and reduce harm. Strengthening TSSA's internal safety culture is a critical component to this transformation, enabling TSSA to achieve its safety goals.
“Winning this award for the third year in a row is a tremendous honour and a testament to the dedication of our entire team to maintaining the highest standards of safety,” said Bonnie Rose, President and CEO, TSSA. “At TSSA, safety is a core value ingrained in everything we do. This award serves as a validation of our ongoing commitment to creating a safe and healthy work environment for all our employees and working together with the industries we regulate for a safer Ontario.”
In a feature article in COS magazine, TSSA sheds light on the strategies and initiatives that have contributed to its strong safety culture. For more details, read the story.
-30-
For more information, please contact:
Alexandra Campbell Vice President, Communications and Stakeholder Relations
Technical Standards and Safety Authority
Telephone: 416-734-6227
Email: media@tssa.org