FAQs for Owners & Operators: BPV COI Portal

Unverified BPVs for Owners FAQs

• I have an “Active Unverified Inventory” associated with my boilers and pressure vessels (BPV) Owner account. What does this mean?

  If there is an “Active Unverified Inventory” associated with your Owner account, this means that TSSA has an active inventory record(s) associated with your Owner account for a BPV for which TSSA has not received a Record of Inspection or other correspondence confirming the BPV’s current operating status.

• I’ve been notified by TSSA or have an “Active Unverified Inventory” associated with my BPV Owner account. What do I do?

  You will need to determine and report the current operating status of your BPV(s) to TSSA by following the BPV Owners' Instructions.

• My devices are insured, and I have determined that a BPV in my “Active Unverified Inventory” requires inspection. What do I do?

  If your company’s BPVs are insured and/or inspected by an Inspecting Agency other than TSSA, report the BPVs’ operating status (UD3) to TSSA and contact your insurer to arrange for an inspection of the BPV to obtain a Record of Inspection that you can provide to TSSA to get a Certificate of Inspection. 

• My devices are not insured, and I have determined that a BPV in my “Active Unverified Inventory” requires inspection. What do I do?

  Report the related BPVs’ operating status (UD4) to TSSA if your company’s BPVs are not insured and have not undergone an inspection. TSSA will contact you to 

• I need help determining if a BPV in my “Active Unverified Inventory” is exempt from inspection. What do I do?

  Contact your insurer for help in determining the exemption status of a BPV if your company’s BPVs are insured. If your company’s BPVs are not insured, contact TSSA at BPVcustomerservice@tssa.org.

• What should I do if I need help accessing or navigating the BPV COI Portal for Owners?

  Contact TSSA’s Licensing and Registration portal support team at BPV_Inquiries@tssa.org

• What should I do if the equipment has been sold?

  Select “UD5” as the “Unverified Response”, Update the “Unverified Response Details” to “Site Ownership has changed” and provide the legal name and contact information of the new owner.

• What should I do if the owner that TSSA has on its record is correct, but the legal name has changed?

  Select “UD6” as the “Unverified Response”, Update the “Unverified Response Details” to “Owner/Operator name has changed” and provide the correct legal name. TSSA will verify this information.

BPV Owner and Operator Portal FAQs

• Why should I use the portal?

  The portal makes it easier to complete the COI process after an insurer has conducted an inspection:

  • After an insurer uploads a Record of Inspection (ROI), you can review and validate their ROI online.

  • You can pay for COIs online and view, download, and print your COIs.

  • You can also view and download inventory details. Search for site address, owner/operator name, or any other inventory data displayed in the portal.

• How do I access the portal?

  Owners and operators can access the portal at BPV COI Portal for Owners and Operaors.

  Registration for the BPV COI Portal for Owners is required. For registration support, contact customerservices@tssa.org.

  Insurers have a separate portal at BPV COI Portal for Insurers.

• Can multiple contacts from our organization access the portal?

  Yes. Each contact or portal user will need to register separately on the portal.

  To set up another portal user, email the contact’s first and last name, email address, and phone number to bpv_inquiries@tssa.org.

• I am getting an error message and cannot log in. Can you help?

  The portal supports Google Chrome and Microsoft Edge. Using another browser, such as Firefox or Safari, may cause an error.

  If you use Chrome or Edge and are still experiencing errors, please contact bpv_inquiries@tssa.org.

• Can you help me reset my portal password?

  Please click the “Forgot my password” button on the portal sign-in page and follow the instructions.

• What do I do if some of the information on the ROI is incorrect?

  If you need to update your information before you validate an ROI, please fill out the appropriate form below.

  For inventory information, send the form with a picture of the device’s nameplate to bpvidrequest@tssa.org. To update other dates or information, email bpv_inquiries@tssa.org.

  • Request For or Update to UID (Bulk, xls)

  • Request for/Update TSSA UID Number for Single Device (pdf)

  TSSA will review the information, reach out with any questions, and update our records.

• Where can I send updated account or billing information?

  Please email the following information to bpv_inquiries@tssa.org, and we will update our database:

  • Registered legal entity name (as found in the Ontario Business Registry).

  • Billing address.

  • Corporation or business identification number.

  • Primary office address.

  • Preferred communication method (mail or email).

• I cannot see a Record of Inspection (ROI) for my device in the portal. How can I get my COI?

  If your device does not have a Unique Identification (UID) Number that was assigned after the device had an Installation Inspection, your ROI will not appear in the portal. (Owners or insurers must obtain this number before an ROI can be uploaded to the portal.)

  Check with your insurer if they have submitted a Request for UID form to TSSA. If they have, the request is in our queue, and it will be processed in the order it was received.

  Once the UID has been assigned, your insurer will be able to upload the ROI for you to approve and pay for the COI via the portal.

  If you believe your device has a UID, but the ROI is still not appearing in the portal, please contact your insurer.

  If your insurer has uploaded your ROI, but you still can’t see it, please email bpv_inquiries@tssa.org and let us know.

• How can I tell TSSA that I have sold, relocated, dismantled, or scrapped a device?

  Complete the Permanent Removal of Boilers or Pressure Vessels from Operation or Use (pdf) form and send it to licensingandregistration@tssa.org.