Be in the Know about CO: Take Action. Think Safe.

Industry: Fuels - All

Category: TSSA News

Nov 09, 2023

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As Carbon Monoxide (CO) Awareness Week kicks off, safety experts reveal that approximately 65% of all CO injuries and deaths in Ontario continue to occur in homes. Most, if not all of these incidents, are preventable.

“With the onset of cold weather months comes the increased use of furnaces and fireplaces and outdoor heaters too. If not installed, inspected and maintained regularly, fuel-burning appliances can emit deadly levels of CO gas,” says Kelly Hart, Director of TSSA’s Fuels Safety Program. “Remember, it’s not just your furnace or fireplace. Many Ontario homes can have between 4-6 fuel-burning appliances. So, it’s important that folks be in the know when it comes to CO,” stresses Hart.

Take Action. Think Safe.

  • Have all fuel-burning appliances inspected annually through the services of a TSSA-registered fuel contractor
  • Install certified CO alarms in your home, regularly test them and replace in accordance with manufacturer’s instruction.

“Safety is a shared responsibility and by taking these actions we can lower CO risks in our homes,” adds Hart.

With the hope that multiple voices will bring greater impact to the message, TSSA continues to partner with local fire and emergency services and other safety-minded organizations to deliver critical CO safety information to residents in communities across Ontario.

Attached is a carbon monoxide FAQ. 

About TSSA

The Technical Standards and Safety Authority (TSSA) is one of Ontario’s public safety regulators mandated by the Government of Ontario to enforce provincial safety regulations and enhance public safety. Throughout Ontario, TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services include public education and consumer information, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support and enforcement and prosecution activities. The organization’s vision is to be a valued advocate and recognized authority in public safety.

For more information on the Technical Standards and Safety Authority, please visit www.tssa.org

Contact:

Alexandra Campbell | Vice President, Communications, Stakeholder Engagement and Customer Service

Technical Standards & Safety Authority

media@tssa.org

416-734-6227

TSSA Annual Public Meeting 2023

Industry:

Category: TSSA News

Sep 28, 2023

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At its 2023 Annual Public Meeting, TSSA celebrated safety achievements from the past fiscal year, provided an update on the organization’s modernization journey and outlined its future plans to complete its outcome-based regulator transformation.

During the meeting, RJ Falconi, Chair of the Board, talked about TSSA's collaborative work with the Ontario government and regulated industries to create safer environments for the public He also announced the appointment of new Board members, underscoring TSSA's commitment to governance excellence. 

Bonnie Rose, President and CEO, outlined TSSA’s new vision, purpose, values and strategy that builds on the achievements of a well-executed Strategic Plan over the past six years. During her remarks, Bonnie took a moment to commend the dedicated TSSA team, who have been instrumental in delivering TSSA's successes to date.

The meeting concluded with the presentation of this year's Safety Awards 2023, honouring those organizations and individuals within TSSA’s regulated sectors that have worked tirelessly and creatively for a safer Ontario.

Watch this video recording of the live event.

https://youtu.be/4jg-nFw8QlM 

Polar Express ride set to reopen following completion of TSSA inspection

Industry: Amusement Devices

Category: TSSA News

Aug 31, 2023

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Toronto, ON, August 31, 2023 – The Polar Express ride at the Canadian National Exhibition (CNE) Midway has been given permission to be returned to service following an incident that occurred on August 28 that resulted in a rider being injured.

The ride remained shut down while TSSA conducted a thorough technical inspection of the ride. The inspection is complete and TSSA has confirmed that the Polar Express ride is safe to resume operation.

The investigation into the root cause of the incident is ongoing.

TSSA inspectors have been on-site daily since the incident occurred, with full cooperation from the ride operator, North American Midway Entertainment and the CNE as TSSA conducted inspections and gathered information relating to the incident. This is standard protocol following any reported incident related to amusement devices in the province of Ontario.

The ride had met safety requirements before it was allowed to operate initially and was found to be safe after TSSA’s inspection.

About TSSA

Throughout Ontario, the Technical Standards and Safety Authority (TSSA) administers provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services include public education, authorization, engineering design review, inspections, investigations, compliance support, enforcement, and prosecution activities.

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For more information, please contact:

Alexandra Campbell

Vice President, Communications and Stakeholder Relations

Technical Standards and Safety Authority

Telephone: 416-734-6227

Email: media@tssa.org

Customer Service Phone System Now Restored

Industry:

Category: TSSA News

May 03, 2023

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Please be advised that we had been experiencing technical difficulties with our customer service phone system for the past two days. We’re pleased to report that the phone system is back on line, though customers may experience longer than normal wait times due to the recent outage.

If you would like to submit an inquiry by email, please email us at customerservices@tssa.org. We apologize for any inconvenience caused by the system being down and appreciate your patience.

TSSA Launches New Strategic Plan

Industry:

Category: TSSA News

Apr 12, 2023

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Working Together for a Safer Ontario Today and Tomorrow

April 12, 2023 - The Technical Standards and Safety Authority (TSSA) today released its 2024-2028 Strategic Plan, with a renewed purpose to enhance safety in Ontario through engagement, evidence, enforcement and education. 

Developed with input from a diverse group of stakeholders and key partners, the new Strategic Plan provides an overview of the priorities TSSA has established for the next five years and outlines what success will look like as the organization meets its future goals. Employee and stakeholder insights also helped to inform a redefined vision, purpose and set of values to guide TSSA’s strategy and actions. 

The new Strategic Plan is a framework to guide decision making and keep the organization on course towards its overarching goals as it defines annual plans and objectives. Steered by the new Strategic Plan, TSSA’s efforts will focus on four key themes: 

  • Rewarding, Purpose-Driven Work – A place where employees feel valued and engaged in meaning work
  • Outcome-Based Regulator – Finishing the transformation to an Outcome-Based Regulator
  • Future Ready – Embracing new fields of safety work
  • Ease of Doing Business – Customers and employees to work together seamlessly 

These strategic themes represent four mutually reinforcing streams of activities that will collectively create ONE TSSA – a unified and collaborative organization that is among the most progressive and modern regulators in Canada. 

Over the next five years, TSSA is going to advance technical safety oversight in Ontario, building on the solid foundation put in place to date. The organization is committed to continuing the changes underway and fully becoming an Outcome-Based Regulator. Having built up great momentum, TSSA is primed to take digitization and harmonization to the next level.  

“TSSA has made tremendous achievements in the past few years with the implementation of a new business model which allows us to put a greater focus on harm reduction strategies and a new comprehensive IT business solution that provides us with trustworthy data and digital solutions to better serve our customers,” said Bonnie Rose, President and CEO, TSSA. “As our Outcome-Based Regulator journey continues, our focus for the next five years is to continue to use data and risk analysis to make Ontario safer for everyone.” 

TSSA’s new Strategic Plan goes into effect on May 1, 2023, the start of TSSA’s fiscal year 2024. Explore the new plan and its reinforcing elements on the TSSA website.  

Contractual Agreements for Inspection Services with UL Solutions, Origin and Cause

Industry: Fuels - All

Category: TSSA News

Mar 20, 2023

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The Technical Standards and Safety Authority (TSSA) has entered into contractual agreements with UL Solutions and Origin and Cause to support its inspection workforce in Fuels Safety Program while the organization addresses resource vacancies and a high volume of inspection requests.

Representatives from UL Solutions and Origin and Cause who have been appointed as inspectors under the Technical Standards and Safety Act have the legal authority to perform inspections on behalf of TSSA.

They are also required to present the following proof of identification prior to conducting inspections:

  • A photo identification;
  • A business card; and
  • A signed Letter of Appointment indicating that they are authorized by TSSA to carry out inspections

Fuels Safety Program customers with questions or concerns can contact TSSA at Fuels_technical_services@tssa.org, or call the Customer Service at Centre at 1-877-682-8772.

Fuels Safety Program
Technical Standards and Safety Authority

System Upgrade Now Live with Enhanced Functionalities

Industry: All Industries

Category: TSSA News

Mar 01, 2023

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TSSA’s new IT business solution supports and simplifies critical business functions

March 1, 2023               

The third and final phase of the Technical Standards and Safety Authority’s (TSSA) system upgrade was completed and went live on March 1, 2023. 

The system upgrade introduces the following enhanced functionalities for customers of the Elevating and Amusement Devices and Ski Lifts (ED/AD Ski) Safety Program:

  • Centralized Inspection Scheduling: Improves customer experience by providing one point of contact for scheduling inspections.
  • Compliance Standards: Launched in tandem with the third phase of the system upgrade are Compliance Standards for elevators, escalators and ski lifts. Compliance Standards are a list of high-risk non-compliances which, if found on a periodic inspection, will result in a follow-up inspection by TSSA to ensure compliance. Compliance Standards also help device owners and operators better understand their safety priorities and identify items that may pose a high risk to public safety if not addressed immediately. Low- and medium-risk safety tasks will be documented on the inspection report and are expected to be addressed as part of regular equipment maintenance.
  • New Format for Inspection Reports: Enhanced clarity in inspection reports across Safety Programs through the improved use of language and the display of orders and safety tasks based on the compliance time; and resolved orders (if any). 

     
  • Consolidation of Expiry Dates: Elevating and Ski Lift customers can request consolidated authorization expiry dates for all their elevating and ski-lift devices effective March 1, 2023. 

     
  • Enhanced Authorizations: Reinforcing TSSA’s Lapsed Authorizations Policy, the new system identifies customers with lapsed authorizations and sends notifications to remind customers that they cannot legally operate without a valid authorization (e.g. licences and registrations).

System Upgrade Supports TSSA’s Safety Mandate

The successful completion of the third phase of the system-upgrade project puts all TSSA’s Safety programs — ED/AD Ski, Fuels, Boilers and Pressure Vessels and Operating Engineers — on one integrated platform. The upgraded IT business solution further advances TSSA’s transformation into an Outcome-Based Regulator by modernizing its processes and systems and improving core functions.

Providing real-time trustworthy data that will serve as the foundation for informed, risk-based decision-making puts TSSA in a stronger position to improve safety in Ontario. The modern functionality also sets the stage for future self-serve options for TSSA’s customers.

Longer response times can be expected for a period after the upgraded system goes live on March 1, 2023.

For more information, please refer to the infographic below and the Customer FAQ

Enhanced Functionalities for the Elevating & Amusement Devices  
& Ski Lifts Safety Program

 Centralized Inspection Scheduling

Image showing email and phone contact to agent for scheduling inspection
  • Centralized Contact Point for Scheduling Inspections:
    • Shifts inspection scheduling to a dedicated team of inspection-scheduling agents available during regular hours (8 a.m.-5 p.m., Mon- Fri) at 1-833-WFP-TSSA (1-833-937-8772) or EDADInspection@tssa.org.
    • A minimum of 24 hours notice is required when rescheduling a pre-booked inspection.
  • Consistent Customer Experience: 
    Ensures consistent customer service with standard inspection lead times and inspection-type prioritization. 

 Compliance Standards for Elevators, Escalators &  
Ski Lifts

Man standing beside large compliance checklist with thumbs up
  • Prioritizes High-Risk Non-Compliances: 
    Help industry understand safety priorities by identifying high-risk non-compliances that may pose a high risk to public safety if not addressed immediately. Compliance Standards are a list of high-risk non-compliances which, if found on a periodic inspection, will result in a follow-up inspection by TSSA to ensure compliance. Low- and medium-risk safety tasks will be documented on the inspection report and are expected to be addressed as part of regular equipment maintenance.
  • Safety Ownership: 
    Acknowledges that regulated parties have the primary responsibility for compliance and are required to: 
    - Resolve all orders within the compliance time provided 
    - Resolve low- or medium-risk safety tasks within the compliance time provided without further TSSA inspection

New Format for  
Inspection Reports

Image of paper with inspecting magnifying glass above it

 Enhanced Clarity of Inspection Reports: 
(The new format applies to inspection reports across all programs: Elevating & Amusement Devices; Ski Lifts; Fuels; Boilers & Pressure Vessels; Operating Engineer)

  • Improved language
  • Display orders based on the compliance time (orders with the shortest time to achieve compliance will appear at the top)
  • Display resolved orders (if any)

 Consolidation of Expiry Dates for Elevating Devices &  
Ski Lifts

 Same Expiry Date for all Authorizations:

  • Consolidation of expiry dates gives authorization holders the option to have one expiry date for their devices for each account. The option will be available to authorization holders of elevating devices and ski lifts as of March 1, 2023. Interested applicants can request an application form by sending an email to licencingandregistration@tssa.org
  • Customers can better manage billing cycles and pay renewal licenses at the same time for all devices.

IMPORTANT INFORMATION: FEE CHANGES – Effective May 1, 2023

Industry:

Category: TSSA News

Feb 24, 2023

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Toronto, ON, February 24, 2023 – 

IMPORTANT INFORMATION: FEE CHANGES – Effective May 1, 2023

As a not-for-profit public safety regulator, the Technical Standards and Safety Authority (TSSA) charges fees on a cost-recovery basis that reflects the true cost of providing public safety services.

As detailed below, after conducting a thorough fee review, TSSA has determined that an inflationary fee increase of 4% is necessary in two program areas to continue to cover the costs of operations in these sectors. There is no planned fee increase for other programs.

Advisory councils were presented with each sector’s current financial position and provided with the rationale for proposed fee changes during meetings in the fall.

 

Inflationary Fee Increase of 4% for BPV/OE and Fuels

In response to inflationary pressures and to move closer to cost recovery in each program area, TSSA is implementing a 4% fee increase to all fees in the following two program areas, effective May 1, 2023.

Program

Inflationary Fee Increase

Boilers & Pressure Vessels / Operating Engineers

4%

Fuels

4%

 

No Fee Increase for Elevating, Ski and Amusement Devices Program

There is no fee increase planned for this year in the Elevating, Ski, and Amusement Devices program where current revenue is expected to cover costs.

 

What You Can Do to Minimize Your Fees

In May 2021, TSSA implemented a new, streamlined fee structure that charges fixed fees for safety administration and oversight. Separate billing for inspections occurs when more than one follow-up inspection is required due to non-compliance. Customers who demonstrate a good safety record will avoid any charges for repeated follow-up inspections due to non-compliance. Customers can take the following steps to help ensure compliance with regulatory obligations and minimize costs:

  • Remain compliant with safety regulations and codes
  • Ensure workers have appropriate training and applicable certifications or licences
  • Provide ongoing safety training and education for workers
  • Ensure all required documentation is in order
  • Provide the necessary support to facilitate the completion of field inspections
  • Plan in advance to avoid additional fees for rush services
  • Keep your authorizations (licences, permits, registrations, certificates) current
  • Keep contact and device information up to date

TSSA is rolling out industry compliance standards that focus on high-risk hazards that have been identified through an analysis of historical inspection and incident data. The use of compliance standards will assist regulated parties in further understanding their obligations and ensuring public safety.

TSSA’s fee structure supports TSSA’s transformation to an Outcome-Based Regulator by enabling TSSA to focus its resources on high-risk areas that pose the greatest threat to public safety, on making further service improvements, and on investigating and following up on unlicensed owners and workers.

 

Paying Your Fees

TSSA accepts credit card payments for invoices through TSSA’s Online Payment Portal.

Applications must be submitted and paid for in advance through TSSA’s Prepayment Portal.

Please visit the TSSA Client Portal to sign up for paperless invoicing.

For more information and FAQs and to see the new fees:

Visit www.tssa.org/fees.

About TSSA

Throughout Ontario, the Technical Standards and Safety Authority (TSSA) administers provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services include public education authorization, engineering design review, inspections, investigations, compliance support, enforcement, and prosecution activities.

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For more information, please contact:

Alexandra Campbell

Vice President, Communications and Stakeholder Relations

Technical Standards and Safety Authority

Telephone: 416-734-6227

Email: media@tssa.org

TSSA to Commence System Upgrade

Industry:

Category: TSSA News

Feb 13, 2023

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Expect service impacts as the system upgrade begins on February 15

This is a reminder to all TSSA customers that the system upgrade involving the migration of the Elevating and Amusement Devices and Ski Lifts (EDAD Ski) Safety Program to the integrated business solution that is already in place for Fuels, Boilers and Pressure Vessels and Operating Engineers begins on February 15, 2023, at 5 p.m.

The system upgrade will continue through February 28, 2023. Customers of all safety programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications are urged to do so before February 15 or after February 28, 2023. 

Longer response times can be expected during and for a period after the upgraded system goes live on March 1, 2023. TSSA seeks your understanding and patience as it continues to implement the Operations Analytics Safety Innovations System (OASIS) project to modernize its IT solution and business processes as part of TSSA’s transformation to an Outcome-Based Regulator.

Centralized Inspection Scheduling

As part of TSSA’s focus on modernizing its processes and leveraging technology to create a more consistent customer experience, ED/AD Ski customers now book inspections through a centralized contact point.

ED/AD Ski customers should contact TSSA’s inspection scheduling agents to book inspections via email at EDADInspection@tssa.org, or by phone at 1-833-WFP-TSSA (1-833-937-8772) Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding public holidays. Customers will no longer call an inspector to schedule inspections during regular hours.

For more information:

-        Customer FAQ on what the system upgrade means to ED/AD Ski customers

-        List of Affected Services from February 15 to 28, 2023 (see below)

                                 List of Affected Services from February 15 to 28, 2023

Service

Impact

Customer Service Centre

  • Customers are encouraged to limit their requests for non-urgent services and support until regular operations resume on March 1, 2023. TSSA will not be able to receive and respond to emails sent to Customer Services at customerservices@tssa.org during this time.
  • Applications can still be submitted via the prepayment portal. If you require immediate assistance, please call Customer Services by phone at 1-877-682-8772.  

Prepayment Portal

  • Applications that require prepayment can be submitted through the prepayment portal during the transition period.
  • Applications submitted through the prepayment portal during the transition period will be processed after March 1, 2023.

Payment of Invoices

  • Credit card payments for invoiced services or authorizations can be made through the online payment portal.
  • Credit card receipts should be requested at the time when the payment is processed via the online payment portal.
  • All payments processed and accepted between February 15 and February 28, 2023, will be posted to customer accounts after March 1, 2023.

Issuance of Invoices

  • Invoices for services performed between February 15 and February 28, 2023, will be issued after March 1, 2023.
  • Starting March 1, 2023, Elevating, Amusement and Ski Lift Device customers will receive invoices in a new format (like those already in place for Fuels, Boilers & Pressure Vessels & Operating Engineers).

Request for Public Information

  • Requests opened before the transition period will be processed during the transition period.
  • Requests for public information received after February 15, 2023, will be processed after March 1, 2023.
  • Turnaround time will be delayed beyond the targeted 30 days.

New Account or Updates to Account Information

     From February 15 to 28, 2023:

  • New accounts cannot be created.
  • Account information (for example, address change, change of device ownership, etc.) cannot be updated.

Engineering Services

  • Engineering customers should anticipate longer processing times during the current system upgrade transition.
  • Effective January 9, 2023, Priority (Rush) Services for the Elevating, Amusement and Ski Lift Devices Safety Program will be suspended temporarily. Click here for more information.

Inspection Services

  • Scheduled inspections will continue as planned across programs.
  • To schedule or reschedule an inspection, contact Workforce Planning at 1-833-WFP-TSSA or send an email to:

        - EDAD Ski: EDADInspection@tssa.org

        - BPV/OE: inspectionscheduling@tssa.org     

        - Fuels: fuelsinspection@tssa.org

  • During the transition period and the first few weeks of March when the new system goes live, TSSA’s inspectors may not be available on requested days due to training and system unavailability.
  • Customers are encouraged to schedule time-sensitive inspections taking place during the transition period as early as possible.
  • For all reportable incidents, please contact the Spills Action Centre by calling 1-877-682-TSSA (8772) and choosing option 1.

Inspection Reports

Customers across programs may receive a temporary inspection report during the transition period. Regular inspection reports will follow after March 1, 2023.

Boilers & Pressure Vessels - Certificate of Inspection  (BPV COI)

From February 15 to 28, 2023: 

  • General inquiries related to the status of a COI or requests for reprints will continue.
  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed between February 15 and 28, 2023.

Portal for Boilers & Pressure Vessels - Certificate of Inspection (BPV COI)

As the BPV COI portal will not be available to insurers, inspection agencies or owners during the transition period, the following services will not be available:

  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed between February 15 and 28, 2023.
  • Records of Inspection for boilers and pressure vessels cannot be accepted between February 15 to 28, 2023.
  • Insurer cancellation requests cannot be processed during the transition period.

Licences, Certificates and Other Items Mailed Out by TSSA

Mailings of licences, certificates and other items will resume on March 1, 2023.

Exam Results/ Individual Authorizations

Exam results and individual certificates (authorizations) will not be officially issued between February 15 and 28, 2023.

Note: Exam scheduling activities and marking will continue, and candidates will be notified of the results via email

Elevating Devices Contractor Renewals

As the migration of the Elevating, Amusement and Ski Lift Devices Safety Program to the upgraded system will go live on March 1, 2023, the authorization expiry date for all active Elevating Devices contractor registrations will be extended from March 31, 2023, to May 31, 2023. TSSA will continue to process renewals after March 1, 2023. 

About TSSA 

Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enforces provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes public education, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support, enforcement and prosecution activities. 

Impact on Services & Response Times During Migration to New IT Business Solution

Industry: All Industries

Category: TSSA News

Jan 13, 2023

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Service delay expected during the transition period from February 15 to 28, 2023

January 13, 2023

On March 1, 2023, the Technical Standards and Safety Authority (TSSA) is implementing the third phase of its upgraded IT solution known as OASIS, as part of its commitment to modernize and simplify services.

Customers are advised that some of TSSA’s response times may be delayed, and services may be limited for all programs while transitioning systems from end of day February 15 to 28, 2023 (timing may be subject to adjustment).  

Customers of all safety programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications are urged to do so before February 15 or after February 28, 2023. 

TSSA is continuing to implement OASIS as part of its transformation to an Outcome-Based Regulator. This third phase involves the migration of the Elevating and Amusement Devices and Ski (EDAD Ski) Safety Program to the integrated business solution that is already in place for Fuels, Boilers and Pressure Vessels and Operating Engineers.

As part of TSSA’s focus on modernizing its processes and leveraging technology to create a more consistent customer experience, centralized inspection scheduling for EDAD Ski Safety Program will start on April 1, 2023. EDAD Ski customers will have one central point of contact to schedule inspections. More details will be provided shortly.

We seek your understanding and patience as necessary improvements to TSSA’s systems are made to enable better data quality and make it easier for customers to access TSSA’s services. Customers should anticipate longer response times during and immediately after the transition to an upgraded system.

The table below lists the affected services from end of day February 15 to 28, 2023:

Service

Impact

Customer Service Centre

  • Customers are encouraged to limit their requests for non-urgent services and support until regular operations resume on March 1, 2023. TSSA will not be able to receive and respond to emails sent to Customer Services at customerservices@tssa.org during this time.
  • Applications can still be submitted via the prepayment portal. If you require immediate assistance, please call Customer Services at 1-877-682-8772.   

Prepayment

Portal

  • Applications that require prepayment can be submitted through the prepayment portal during the transition period.
  • Applications submitted through the prepayment portal during the transition period will be processed after March 1, 2023.

Payment of Invoices

  • Credit card payments for invoiced services or authorizations can be made through the online payment portal.
  • Credit card receipts should be requested at the time when the payment is processed via the online payment portal.
  • All payments processed and accepted between February 15 and February 28, 2023, will be posted to customer accounts after March 1, 2023.

Issuance of Invoices

  • Invoices for services performed between February 15 and February 28, 2023, will be issued after March 1, 2023.
  • Starting March 1, 2023, Elevating, Amusement and Ski Lift Device customers will receive invoices in a new format (like those already in place for Fuels, Boilers & Pressure Vessels & Operating Engineers).

Request for Public Information

  • Requests opened before the transition period will be processed during the transition period.
  • Requests for public information received after February 15, 2023, will be processed after March 1, 2023.
  • Turnaround time will be delayed beyond the targeted 30 days.

New Account or Updates to Account Information

     From February 15 to 28, 2023:

  • New accounts cannot be created.
  • Account information (for example address change, change of device ownership, etc.) cannot be updated.

Engineering Services

  • Engineering customers should anticipate longer processing times during the current system upgrade transition.
  • Effective January 9, 2023, Priority (Rush) Services for the Elevating, Amusement and Ski Lift Devices Safety Program will be suspended temporarily. Click here for more information.

Inspection Services

  • Scheduled inspections will continue as planned across programs.
  • To schedule or reschedule an inspection, contact Workforce Planning at 1-833-WFP-TSSA or send an email to:

        - EDAD Ski: EDADInspection@tssa.org

        - BPV/OE: inspectionscheduling@tssa.org     

        - Fuels: fuelsinspection@tssa.org

  • During the transition period and first few weeks of March when the new system goes live, TSSA’s inspectors may not be available on requested days due to training and system unavailability.
  • Customers are encouraged to schedule time-sensitiveinspections taking place during the transition period as early as possible.
    • For all reportable incidents, please contact the Spills Action Centre by calling 1-877-682-TSSA (8772) and choosing option 1.

Inspection

Reports

Customers across programs may receive a temporary inspection report during the transition period. Regular inspection reports will follow after March 1, 2023.

Boilers & Pressure Vessels - Certificate of Inspection 

(BPV COI)

From February 15 to 28, 2023:

  • General inquiries related to the status of a COI or requests for reprints will continue.
  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed between February 15 and 28, 2023.

Portal for

Boilers & Pressure Vessels - Certificate of Inspection 

(BPV COI)

As the BPV COI portal will not be available to insurers, inspection agencies or owners during the transition period, the following services will not be available:

  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed between February 15 and 28, 2023.
  • Records of Inspection for boilers and pressure vessels cannot be accepted between February 15 to 28, 2023.
  • Insurer cancellation requests cannot be processed during the transition period.

Licenses, Certificates and Other Items Mailed Out by TSSA

Mailings of licenses, certificates and other items will resume on March 1, 2023.

Exam Results/ Individual 

Authorizations

Exam results and individual certificates (authorizations) will not be officially issued between February 15 and 28, 2023.

Note: Exam scheduling activities and marking will continue, and candidates will be notified via email of results

Elevating Devices Contractor Renewals

 

As the migration of the Elevating, Amusement and Ski Lift Devices Safety Program to the upgraded system will go live on March 1, 2023, the authorization expiry date for all active Elevating Devices contractor registrations will be extended from March 31, 2023, to May 31, 2023. TSSA will continue to process renewals after March 1, 2023. 

Stay tuned for more updates in TSSA’s Newsroom and Safety Dispatch e-newsletter.

About TSSA 

Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enforces provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes public education, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support, enforcement and prosecution activities.